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How We Work

What actually happens in your first 90 days.

We would rather show you our method than a wall of numbers you cannot verify. Here is exactly what we do, in order, and what we hold ourselves to.

Days 1–14

The free audit, then the transition

Before you sign anything, send us your aging report and your last 90 days of denials. We come back with a written read: where revenue is leaking, how much is realistically recoverable, and what we would do first. If the answer is that your current setup is working, we will say so.

  • Written audit findings you keep, whether or not you hire us
  • BAA signed and secure connections established before any PHI moves
  • We connect to your existing system — you are not switching software
  • Current claims keep going out during the handover

Why we lead with the audit

Every billing company will tell you they are better than the one you have. The audit is the only version of that claim you can check yourself, before any money changes hands.

It costs you an aging report and thirty minutes.

Start with the audit

Free, no obligation. Worst case you get a clear read on your own revenue cycle and keep it.

Days 15–90

Backlog and current claims, at the same time

Clean-up

We work the backlog you never had time for

Aging buckets worked oldest and largest first, denials root-caused and appealed rather than written off, and underpayments checked against your contracted rates.

Daily operations

Current claims go out clean, every day

Eligibility verified before session one, authorizations tracked against units consumed, claims scrubbed and submitted daily, rejections worked the same week.

Upstream fixes

We fix the cause, not just the claim

When a denial pattern traces back to documentation or intake, we tell you and help change the process, so the same denial stops arriving.

Our Standards

What we hold ourselves to

These are the standards we manage against and report on every month. We would rather you hold us to a number we stated up front than be impressed by one you cannot check.

  • 95% clean claim rate on first submission
  • 98%+ of eligible charges pursued to resolution
  • Zero authorizations allowed to lapse unnoticed
  • Same-day response to your questions
  • Monthly reporting in plain English, plus your numbers on request any time

Who actually works your account

The people who built this company work your claims directly. You are not the twelfth priority in someone's queue, and you can reach a named person the same day.

That is the difference between a boutique specialty RCM and a call center: when something goes wrong on a Friday afternoon, you know exactly who is fixing it.

Want to know what your practice is leaving on the table?

Talk to a real person now
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